How we work with you
We assume that everyone requires an individual system
Your quote will include the supply and installation of a PV Solar System which includes all components of the solar power system.
Our Service continues through to gaining all approval documentation from SA Power Networks. This process may take a couple of days and you will receive a confirmation email from SA Power Networks.
If you are in the process of building, we can organise a First Fix of Cables.
We are more than happy to communicate with your builder to organise a time to gain access to the property for the First Fix to be completed.
The Critical part of our service incorporates an in-depth on-site analysis to ensure you are quoted for a system that suits all your needs.
Our Process:
We will order your materials and book a day for the install to be completed once the quote is signed.
Our team tends to start between 7.00am and 9.00am for full installs and finishes between 12.00 and 3.00pm.
We do prefer if someone is home after lunch so we can explain how the system works, including the shut-down procedure.
We are also more than happy to find a day that works for you.
After the install, our office staff will finalise your documents and send you an After Sales Pack that includes your system design with signed quote, start-up and shut-down procedures, all the product warranty and more.
We will always be a resource in your back pocket from then on.
Our team are happy to answer any questions you have, be it about your system production, app usage, cleaning schedule or anything else you’re curious about.
* We base our panel layout on an in-depth site visit and satellite imaging. However there may be some errors in placement that require us to adjust your panel layout on the day.
Please let us know if you had – or plan to make – any Modifications to your roof (e.g, chimneys, skylights, water heaters and pipes) and we will do our best to bring you the most efficient layout possible.
** Please note that if you require a tilted frame, for example an installation on a flat roof, Council Approval needs to be obtained.
We are happy to provide you with this service, however, application and approval fees will need to be passed on to you.
*** If asbestos is present, we are able to engage an Asbestos Handling Company to help us with your installation.
The Asbestos Handling Company will be required to be onsite during the installation and particularly whilst working on the penetration into the walls, ceiling and roof as and where the asbestos is present. A quotation for the additional charge of the Asbestos Handling Company will be supplied to you in your formal quotation.